Frequently Asked Questions

QuestionsAnswer
Yes, we offer a range of leather types, such as cowhide and lambskin. You can choose the leather that suits your preferences.We sell a variety of leather items, including jackets, pants, skirts, kilts, and chaps for both men and women.
Are your leather items available in standard sizes or custom-made?We offer both standard sizes and the option for custom-made orders to accommodate individual preferences and requirements.
Can I choose the type of leather for my item?Yes, we offer a range of leather types such as cowhide and lambskin. You can choose the leather that suits your preferences.
How can I determine my size for a leather item? Our website provides a comprehensive size chart to help you select the appropriate size based on your measurements.
Do you have a physical store where I can try on the leather items?Currently, we operate solely as an online store. We do not have a physical retail location for trying on items.
Are your leather items suitable for all seasons?Our leather items are versatile and can be worn in various seasons. However, some items may be more suitable for colder weather, such as leather jackets.
Can I request a specific design or style for a custom-made item?Yes, we can work with you to create a custom-made item based on your specific design or style preferences. Please contact our customer support for further details.
Do you offer gift cards?No, we offer gift cards that can be purchased and redeemed on our website.
Can I get my leather item repaired or customized after purchase? We offer repair and customization services. Please contact our customer support for further assistance.
Are your leather items genuine leather?Yes, all our leather items are made from high-quality, genuine leather.
Do you offer any discounts or promotions?We occasionally run promotions and discounts. Please check our website or subscribe to our newsletter to stay updated on any ongoing offers.
What payment methods do you accept? We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment platforms.
How can I contact your customer support team?You can reach our customer support team by email, phone, or through the contact form on our website. Details can be found on the Contact Us page.
Can I cancel or modify my order after it has been placed?Please contact our customer support team as soon as possible for assistance with any order modifications or cancellations.
What is your return/exchange policy?Please refer to our Return and Exchange Policy page on our website for detailed information on our policies.
Do you offer different colours for your leather items?Yes, we provide various colour options for each item, allowing you to personalize your leather garment to your desired colour.
Do you ship internationally?Yes, we offer worldwide shipping for our leather items.
Can I track my order?Yes, we provide a tracking number for each order, which will be emailed to you after the item is shipped.
What are your shipping options and delivery times?We offer DHL and FedEx worldwide express shipping. International orders usually take 3 to 5 days to ship, with delivery times varying by location.
How long does it take to process an order?Our order processing time is 2 days from the date of purchase.